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Connecting VoIP Security

We take the security of connecting VoIP products very seriously. Here are just some of the ways we ensure your Connecting VoIP are secure online:

·         Our promise to you

In the unlikely event that you incur a loss from online fraud involving Connecting VoIP, we'll reimburse you the full amount of any unauthorized transaction (provided that you are not involved in the fraud and act within Connecting VoIP terms and conditions.


·         Data encryption

All Connecting VoIP sessions are secured using a 128-bit encrypted connection (Microsoft Server Gated Cryptography). This means the data travelling across the internet, your computer and Connecting VoIP is encrypted, ensuring only you can access your personal information.


·         Connecting VoIP session time-outs

You should always sign out of Connecting VoIP web interface when you have finished using it. But if you forget, a session 'timeout' automatically logs you off the system if there has been no activity for 10 minutes. This protects your Connecting VoIP as well as your privacy.


·         Firewalls

We regularly update our firewall technology to protect our systems from unauthorised access via the internet. You should also make sure you have up-to-date firewalls and virus detection software.


·         Verification of your identity

We require you to activate your registration before you can use Connecting VoIP. This provides extra security to ensure your identity is fully verified. We also require proof of your ownership of the bank account number you provided.


·         Security alerts

You'll see a Security Alert on the Connecting VoIP , log on page if there's any suspicious activity going on - for instance scams such as 'phishing' emails that pretend to come from Connecting VoIP in an attempt to gain access to your account.

Ideas for protecting yourself from online fraud

·         Let us know immediately if you think someone else may know your password.

·         Check your Connecting VoIP transactions carefully and let us know if anything appears wrong.

·         Don't tell anyone your password or let anyone see you using it. Never write it down.

·         Take the same precautions as you would for internet banking.

·         Keep your security software up-to-date.

Information on phishing emails

Hoax emails, also known as phishing, are scams where hackers "fish" for your personal details by sending emails claiming to be from financial institutions. Hoax emails claiming to be from financial institutions are often generated overseas and sent in bulk. The email asks the recipient to provide sensitive information such as the username or access number and password by providing a link leading to a fake website, enabling thieves to gather the details for later fraudulent use.

Connecting VoIP will never email you seeking your personal access details (e.g. your Connecting VoIP Access Number or password, your credit card details).  We may  send you emails from time to time containing links to the Connecting VoIP website about current promotions if you have signed up to receive email marketing.

Protect yourself against phishing emails

You can minimise your chances of being a victim of phishing scams in a number of ways.

·         Always log on to Connecting VoIP by entering the website address www.connecting.net.nz into the address bar of your website browser


·         Treat all emails requesting personal log on information, such as Connecting VoIP Access Number and password, with extreme caution. Authentic Connecting VoIP emails will not request personal details or log on information.


·         Immediately delete emails of unknown origin, no matter how innocent or provocative the subject headings sound.

·         Keep your anti-virus and firewall software up-to-date and perform regular scans of your computer.

If you receive a hoax / phishing email

If you receive an email that you think is fraudulent (for example, a 'phishing' or fake email that pretends to come from Bonus Bonds), there are a number of actions we'd like you to take:

1.        Report the incident

Please forward the email to info@connecting.net.nz


2.        Delete the email

oDelete the email immediately (first from your Inbox, and then from your 'Deleted items')

oDo not click on any links.

oDo not open any attachments.

Never provide personal details or sensitive information such as your Connecting VoIP Access Number and password, or other log on details or your credit card details.

Connecting VoIP does not send out emails requesting personal details or information regarding your accounts.

3.        Scan your computer for viruses

Many hoax emails contain viruses or trojan horses (key logger), which are downloaded to your computer when you open any attachments or select any included links.

If you have clicked on any items within the email, run a complete virus check of your computer. It is recommended that you perform virus scans on your computer regularly.

4.        Change your Connecting VoIP password

After scanning your computer and ensuring it is free of viruses or trojans, you should change your Connecting VoIP password by clicking on 'My Account' and 'Change password' in Connecting VoIP web interface. ( Note: Prepay and Postpay customer have to contact customerservice@connecting.net.nz or call 0800678901 to change password)

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